DAVIDs Tea’s second-quarter earnings call on Sept. 7 revealed a multitiered strategy for growth in Canada and the United States.
At the top of the call, CEO Joel Silver said, “We’re putting the right team in place and many of the measures we’re initiating will help our team achieve improved performance.”
Second-quarter results were consistent with expectations, as total sales increased 11 percent. The rate of same-store sales decline improved 4.8 percentage points to -0.9 percent from -5.7 percent in the first quarter of 2017, according to Silver.
However, there was a decline in the year-over-year growth margin as a result of clearance of seasonal products and the deleveraging of fixed costs.
This quarter, the company made progress on: improving short-term goals, product assortment and in-store experience.
Additionally, the company surveyed 4,500 customers in Canada and the U.S. with three goals in mind:
- To clearly identify DAVIDs Tea’s target market.
- To identify the key differences between the U.S. and Canadian consumers.
- To measure brand awareness of DAVIDs Tea.
- Reducing SKUs for the purpose of creating a more streamlined in-store experience, thereby connecting customers with DAVIDs Tea’s best products.
- A new marketing strategy of creating a more cohesive message about DAVIDs Tea to strengthen its position in specialty teas.
- A new, more robust website with improved capabilities, which will allow the company to increase its e-commerce. The website is slated to launch in early 2018.