Donna Fellman is Online Education Director of World Tea Academy. Donna’s experience managing tea houses, training staff, and tea procurement convinced her that the key to success was educating herself, her staff and her customers about tea. Since that time, she has focused her work on serving the tea industry’s needs by creating educational programs and classes, especially for the tea professional. In 2003, Donna founded the Tea Education Alliance specializing in staff and management training. She has authored numerous training manuals for well-known tea retailers and educational materials for other prominent educational programs. She studied Chado for 12 years and co-authored Tea Here Now, (Inner Ocean Publishing, 2005) exploring tea as a way of life. She also has an M.S. in Holistic Nutrition.